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Q. I want to use it tonight, how can I do that?
A. If you have the certificate in hand you can use it tonight.
Q. How long will
it take to get the certificates?
A. It takes 7 - 10 days to receive the certificate.
Q. I ordered my
certificate and it has not come in the mail. What do I do?
A. Visit HALFOFFHELP.COM and fill out the information to have
your issue addressed.
Q. I received
multiple e-mail confirmations and confirmation numbers. What
does that mean?
A. For each order, you will receive a confirmation number.
Q. How do I get more information if my business is interested in
participating?
A. Just CLICK
HERE.
Q: Is buying online safe?
A: The Cumulus Poughkeepsie website uses secure socket layer (SSL)
encryption technology to secure communications by encrypting all
data to and from the site.
Q: What about my e-mail
confirmation?
A: You will get one confirmation for each purchase. Save it for
your records. If you do not get one, please check that it was
not blocked by your spam filter.
Q: When will my gift
certificate arrive?
A: Your certificate(s) will be delivered to the United States
Post Office within 10 days of your purchase and mailed first
class.
Q: What if I do not receive
my certificates?
A: If it has been more than 3 weeks from your order date, use
our contact
form to inquire
with us. Be certain to include the spelling of your last name,
order # and phone # with area code.
Q: I ordered more than one
certificate and did not receive my entire order?
A: Your certificates will be mailed in separate envelopes. Even
though they were mailed on the same day, the post office may not
deliver them to you on the same day.
Q: Can I give my
certificates as gifts?
A: Yes, all certificates are transferable. You will have the
option to write a gift message directly on your certificate in
the memo line provided.
Q: What if it appears I have
been double charged for my order?
A: If you had a declined attempt to purchase your certificate it
may have resulted in a pre-authorized charge (for each time your
card was declined) that will appear on your credit card balance
temporarily. This charge will not be authorized and will not be
deducted from your account balance.
Q: What are the
restrictions?
A: The certificates are sold for less than face value and are
not redeemable for cash. Other restrictions are specific to each
deal and may include expiration dates and other usage
restrictions. All restrictions are available on the site and
listed in two (2) places before your purchase.
You will receive
your certificates via USPS in 7-10 days.
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